1. General Shipping Information
At Veyron Prime, we aim to provide reliable and transparent shipping services across the UAE and internationally. All shipping processes comply with applicable UAE consumer protection regulations.
As per UAE law, businesses must clearly disclose delivery terms, timelines, and conditions before purchase .
2. Shipping Locations
We currently offer shipping to:
- United Arab Emirates (All Emirates)
- International shipping (subject to availability and courier partners)
3. Processing Time
- Orders are processed within 1–3 business days after confirmation.
- Orders placed on weekends or public holidays will be processed on the next working day.
4. Delivery Time
UAE Deliveries
- Standard Delivery: 2–5 business days
International Deliveries
- Estimated Delivery: 7–14 business days (may vary based on destination)
Delivery timelines are estimates and may vary due to logistics, customs, or unforeseen delays.
5. Shipping Charges
- Shipping charges are calculated at checkout based on:
- Delivery location
- Order size/weight
- Free shipping may be offered on selected orders or promotions.
6. Order Tracking
Once your order is shipped, you will receive:
- A confirmation email
- Tracking details (if applicable)
7. Delays & Exceptions
While we strive to deliver on time, delays may occur due to:
- Weather conditions
- Customs clearance (for international orders)
- Courier service disruptions
Veyron Prime is not liable for delays caused by third-party logistics providers.
8. Delivery Attempts
- Our courier partners will attempt delivery at least 2–3 times
- If unsuccessful, the order may be returned or canceled
9. Incorrect Address
Customers must ensure accurate shipping details.
- Orders with incorrect addresses may face delays or cancellation
- Additional charges may apply for re-delivery
10. Damaged or Lost Shipments
If your order arrives damaged or is lost in transit:
- Report within 48 hours of delivery
- Provide photo/video proof
Under UAE Consumer Protection Law, sellers are responsible for ensuring products are delivered as described and free from defects .
11. Shipping & Returns Relationship
- If a product is defective, damaged, or not as described, customers are entitled to a replacement or refund as per UAE law
- Return shipping costs will be covered by us in such cases
- For non-defective returns, shipping charges may not be refundable
12. Customs, Duties & Taxes (International Orders)
- Customers are responsible for any applicable:
- Import duties
- Taxes
- Customs fees
These charges are not included in product or shipping prices.
13. Contact Information
For shipping-related queries, contact us:
- Business Name: VEYRON PRIME FZE LLC
- Location: Ajman, United Arab Emirates
- Email: info@veyronprime.com
- Phone: +971529734604
14. Legal Compliance Statement
This shipping policy is designed in accordance with:
- UAE Consumer Protection Law (Federal Law No. 15 of 2020)
- UAE E-commerce Regulations
Policies are transparent, clearly disclosed, and do not override consumer rights, as required under UAE law .
15. Policy Updates
Veyron Prime reserves the right to update this policy at any time. Changes will be posted on this page.
16. Pricing & Compliance Notice
As per the latest banking and regulatory compliance guidelines, we are required to restrict transactions from certain sanctioned countries.
To ensure smooth and secure payment processing, customers from the following countries will not be able to proceed with checkout:
Restricted Countries:
- Iran
- Cuba
- North Korea
- Sudan
- South Sudan
- Ukraine (restricted regions)
- Syria
- Russian Federation
- Yemen
- Myanmar
These restrictions are implemented in accordance with international financial sanctions and banking regulations, which limit transactions with specific countries due to compliance and security policies
